Important information about our terms, conditions, and policies
These Terms and Conditions ("Terms") govern your use of services provided by Expresso Mundial Logística ("we," "our," or "the Company"). By engaging our services, you agree to these Terms in their entirety. If you do not agree with any part of these Terms, please do not use our services.
1.1. Expresso Mundial Logística agrees to provide freight forwarding, logistics, and transportation services as specified in the service agreement or quote provided to the customer.
1.2. The Company reserves the right to utilize any carrier, route, or transportation method that it deems appropriate to fulfill its service obligations.
1.3. The Company may engage third-party service providers to fulfill part or all of the services. The customer acknowledges that these third parties may have their own terms and conditions that apply to the specific services they provide.
2.1. The customer is responsible for providing accurate and complete information regarding the shipment, including but not limited to: contents, value, origin, destination, and any special handling requirements.
2.2. The customer is responsible for ensuring that all shipments comply with applicable laws, regulations, and restrictions of all countries involved in the shipment process.
2.3. The customer is responsible for proper packaging of items to ensure safe transportation. The Company is not liable for damage resulting from improper packaging.
2.4. The customer must provide all necessary documentation for customs clearance and international shipping, including commercial invoices, certificates of origin, and any other required documentation.
3.1. The customer agrees not to ship any items that are prohibited by law or by the Company's policies, including but not limited to: illegal substances, hazardous materials, firearms, ammunition, explosives, counterfeit goods, or perishable items without proper arrangements.
3.2. The Company reserves the right to inspect any shipment to ensure compliance with this provision, and to refuse or return any shipment containing prohibited items at the customer's expense.
4.1. The customer agrees to pay all charges associated with the services provided, including transportation costs, customs duties, taxes, and any additional services requested.
4.2. Payment terms are as specified in the service agreement or quote. The Company reserves the right to hold shipments until payment is received, unless credit terms have been established.
4.3. Late payments may be subject to interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
5.1. The Company's liability for loss or damage is limited to the lesser of: (a) the actual value of the goods; (b) $100 per shipment; or (c) the limits established by applicable international conventions (such as the Warsaw Convention or the Montreal Convention for air shipments).
5.2. The Company is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of market, loss of opportunity, or damage to reputation.
5.3. The Company is not liable for delays caused by circumstances beyond its control, including but not limited to: weather conditions, natural disasters, strikes, civil unrest, acts of terrorism, customs delays, or actions by governmental authorities.
6.1. Claims for loss or damage must be submitted in writing within 14 days of delivery for visible damage, or within 21 days of delivery for non-visible damage.
6.2. Claims must include supporting documentation, including but not limited to: shipping documents, photographs of damage, inventory lists, and value documentation.
6.3. The Company reserves the right to inspect damaged goods before processing any claim.
7.1. Either party may terminate the service agreement with 30 days' written notice.
7.2. The Company may terminate services immediately if the customer breaches any provision of these Terms.
7.3. Termination does not relieve the customer of the obligation to pay for services already rendered.
8.1. These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.
8.2. Any dispute arising from or relating to these Terms shall be resolved exclusively in the courts of [Jurisdiction].
9.1. The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on our website, and the customer's continued use of our services constitutes acceptance of the modified Terms.
Last updated: June 1, 2023
Expresso Mundial Logística ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
1.1. Personal Information: We may collect personal information that you provide directly to us, such as your name, address, email address, phone number, company name, payment information, and shipping details.
1.2. Shipment Information: We collect information about your shipments, including origin, destination, contents, value, weight, dimensions, and tracking data.
1.3. Website Usage Data: When you visit our website, we may automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
2.1. Provide Services: We use your information to provide and improve our logistics and transportation services, process payments, and communicate with you about your shipments.
2.2. Customer Service: We use your information to respond to your inquiries, resolve disputes, and provide technical support.
2.3. Compliance: We use your information to comply with legal obligations, including customs requirements, international shipping regulations, and tax reporting.
2.4. Marketing: With your consent, we may use your information to send you promotional materials about our services, industry updates, and special offers. You can opt out of marketing communications at any time.
2.5. Analytics: We use data analytics to improve our website, services, user experience, and marketing effectiveness.
3.1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
3.2. Business Partners: We may share your information with our business partners, including carriers, customs brokers, and agents, to facilitate the delivery of your shipments.
3.3. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., customs officials, law enforcement).
3.4. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.1. We implement appropriate technical and organizational measures to protect the security of your personal information against unauthorized access, alteration, disclosure, or destruction.
4.2. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5.1. Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
5.2. By providing your information, you consent to this transfer, storing, and processing.
6.1. You have the right to access, correct, update, or request deletion of your personal information.
6.2. You have the right to opt-out of marketing communications we send you at any time.
6.3. If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).
7.1. We use cookies and similar tracking technologies to track activity on our website and hold certain information.
7.2. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8.1. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
9.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10.1. If you have any questions about this Privacy Policy, please contact us at privacy@expressomundiallogistica.com.
Last updated: June 1, 2023
This Shipping Policy outlines the terms and conditions for shipping services provided by Expresso Mundial Logística. By using our shipping services, you agree to the terms of this policy.
1.1. Air Freight: Our air freight services provide expedited shipping for time-sensitive cargo. Transit times typically range from 1-5 business days depending on origin and destination.
1.2. Ocean Freight: We offer both Full Container Load (FCL) and Less than Container Load (LCL) ocean freight services. Transit times typically range from 15-45 days depending on routes.
1.3. Ground Transportation: Our ground transportation services include Full Truckload (FTL) and Less than Truckload (LTL) options for domestic and cross-border shipping.
1.4. Express Services: For urgent shipments, we offer express services with guaranteed delivery timeframes, subject to additional fees.
2.1. Shipping rates are determined based on multiple factors, including but not limited to: origin, destination, weight, dimensions, service level, fuel surcharges, and any special handling requirements.
2.2. Quotes provided are valid for 30 days unless otherwise specified and are subject to change based on actual shipment characteristics.
2.3. Additional charges may apply for accessorial services, including but not limited to: residential delivery, inside delivery, liftgate service, limited access locations, storage, and redelivery.
3.1. Transit times provided are estimates and are not guaranteed unless explicitly stated in writing as part of an express service agreement.
3.2. Transit times may be affected by factors beyond our control, including but not limited to: weather conditions, customs clearance, port congestion, and regulatory inspections.
3.3. The Company is not liable for delays or service failures caused by circumstances beyond our control.
4.1. All items must be properly packaged to ensure safe transportation. This includes using appropriate containers, cushioning materials, and securing methods suitable for the items being shipped and the selected mode of transportation.
4.2. The Company reserves the right to refuse shipments that are inadequately packaged or pose a risk to other shipments, equipment, or personnel.
4.3. The Company is not liable for damage resulting from improper packaging.
5.1. Certain items are restricted or prohibited from shipping due to regulatory requirements or safety concerns. These include, but are not limited to: hazardous materials, dangerous goods, perishable items, live animals, firearms, ammunition, and illegal substances.
5.2. Customers are responsible for ensuring that shipments do not contain restricted or prohibited items. The Company reserves the right to inspect shipments to ensure compliance.
5.3. Customers may be held liable for any damages, penalties, or legal consequences resulting from the shipment of prohibited items.
6.1. For international shipments, customers are responsible for providing accurate and complete documentation required for customs clearance, including commercial invoices, packing lists, certificates of origin, and any other required documents.
6.2. Customers are responsible for payment of all duties, taxes, and customs fees associated with their shipments.
6.3. The Company is not liable for delays, seizures, or penalties resulting from inaccurate or incomplete customs documentation.
7.1. The Company provides tracking information for most shipments. Tracking updates may vary in frequency and detail depending on the service level and locations involved.
7.2. Delivery attempts will be made during normal business hours unless special arrangements have been made in advance.
7.3. Proof of delivery is available upon request for most shipments.
8.1. Claims for loss or damage must be submitted in writing within the timeframes specified in our Terms and Conditions.
8.2. Claims must include supporting documentation, including but not limited to: shipping documents, photographs of damage, inventory lists, and value documentation.
8.3. The Company's liability for loss or damage is limited as specified in our Terms and Conditions.
Last updated: June 1, 2023
Expresso Mundial Logística offers cargo insurance options to protect your shipments against loss or damage during transit. This document outlines our insurance coverage, limitations, and claims procedures.
1.1. Without additional insurance, our liability for loss or damage is limited to the lesser of:
1.2. Standard liability coverage does not protect against all types of loss or damage. Exclusions include but are not limited to: acts of God, weather conditions, mechanical failures, electrical damage, loss of market, and delays.
2.1. All-Risk Insurance: We offer comprehensive all-risk insurance that provides coverage against physical loss or damage from external causes, subject to specific exclusions listed in the policy.
2.3. Custom Insurance Solutions: For high-value or specialized shipments, we can arrange custom insurance solutions tailored to your specific needs.
2.4. Insurance premiums are typically calculated as a percentage of the declared value of the shipment, with minimum premiums applying to lower-value shipments.
3.1. Even with additional insurance, certain types of loss or damage are typically excluded from coverage, including:
4.1. To obtain appropriate insurance coverage, customers must declare the accurate value of their shipment before transit begins.
4.2. The declared value should represent the actual market value of the goods or their replacement cost, not including profit margins or sentimental value.
4.3. For used items, the declared value should reflect the current market value, not the original purchase price.
4.4. Documentation supporting the declared value may be required in the event of a claim.
5.1. In the event of loss or damage, customers must:
5.2. Required documentation for claims typically includes:
5.3. Claims are typically processed within 30 days of receipt of all required documentation.
6.1. Expresso Mundial Logística works with reputable, A-rated insurance providers to offer cargo insurance coverage.
6.2. Specific insurance policies are underwritten by these providers, and the terms and conditions of the individual policies will govern the coverage.
6.3. Upon request, we can provide information about the specific insurance provider for your shipment.
7.1. We strongly recommend purchasing additional insurance for all valuable shipments, as standard liability coverage may not provide adequate protection.
7.2. For high-value shipments, specialized handling and security measures may be required by the insurance provider.
7.3. Consult with our insurance specialists to determine the most appropriate coverage for your specific shipping needs.
Last updated: June 1, 2023
This Legal Disclaimer ("Disclaimer") applies to all services provided by Expresso Mundial Logística ("the Company"), its website, and all related communications and materials.
1.1. The information provided by Expresso Mundial Logística is for general informational purposes only. All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information.
1.2. Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of our services or reliance on any information provided. Your use of our services and your reliance on any information is solely at your own risk.
2.1. Any estimates or quotes provided by the Company regarding transit times, delivery dates, or service costs are approximations only and are not guaranteed unless explicitly stated in writing as part of a guaranteed service agreement.
2.2. Actual service times and costs may vary based on factors including but not limited to: weather conditions, customs clearance, regulatory inspections, and other circumstances beyond our control.
3.1. Our website may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
3.2. The Company does not warrant the accuracy, completeness, or usefulness of any information presented on or through the website. Any reliance you place on such information is strictly at your own risk.
4.1. In no event shall the Company, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
4.2. The limitations of liability set forth above shall apply to the fullest extent permitted by law in the applicable jurisdiction.
5.1. You agree to defend, indemnify, and hold harmless the Company, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of this Disclaimer or your use of our services.
6.1. This Disclaimer shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
6.2. Any legal action or proceeding relating to your access to, or use of, our services shall be instituted in the courts of [Jurisdiction]. You agree to submit to the personal jurisdiction of such courts.
7.1. We reserve the right to make changes to this Disclaimer at any time. We will provide notice of any significant changes by posting the new Disclaimer on our website.
7.2. Your continued use of our services after any changes to this Disclaimer constitutes your acceptance of such changes.
Last updated: June 1, 2023
Expresso Mundial Logística is committed to conducting business in accordance with all applicable laws, regulations, and industry standards. This document outlines our compliance policies and practices.
1.1. Transportation Regulations: We comply with all applicable transportation regulations, including those issued by the International Air Transport Association (IATA), the International Maritime Organization (IMO), the Federal Motor Carrier Safety Administration (FMCSA), and other relevant regulatory bodies.
1.2. Customs Regulations: We adhere to customs regulations in all countries where we operate, including documentation requirements, duty and tax collection, and restricted/prohibited goods compliance.
1.3. Environmental Regulations: We comply with environmental regulations related to transportation, including emissions standards, waste disposal, and hazardous materials handling.
2.1. C-TPAT (Customs-Trade Partnership Against Terrorism): We maintain C-TPAT certification, implementing security measures to ensure the integrity of our supply chain against terrorism.
2.2. Known Shipper Program: We participate in the Known Shipper Program administered by the Transportation Security Administration (TSA) for air cargo security.
2.3. AEO (Authorized Economic Operator): We maintain AEO certification in applicable regions, demonstrating our commitment to secure international supply chains.
3.1. Export Controls: We comply with export control regulations, including restrictions on shipping to sanctioned countries, entities, or individuals.
3.2. Anti-Boycott Regulations: We adhere to anti-boycott laws and regulations that prohibit participation in unsanctioned foreign boycotts.
3.3. Free Trade Agreements: We maintain knowledge of and compliance with free trade agreements to ensure proper duty treatment of eligible shipments.
4.1. Anti-Bribery and Corruption: We maintain a zero-tolerance policy for bribery and corruption, complying with the Foreign Corrupt Practices Act (FCPA), the UK Bribery Act, and similar laws in all jurisdictions where we operate.
4.2. Code of Conduct: All employees and representatives of Expresso Mundial Logística are required to adhere to our Code of Conduct, which establishes standards for ethical business practices.
4.3. Whistleblower Protection: We maintain a whistleblower policy that protects employees who report suspected violations of law or company policy from retaliation.
5.1. GDPR Compliance: For operations involving EU data subjects, we comply with the General Data Protection Regulation (GDPR), implementing appropriate technical and organizational measures to protect personal data.
5.2. CCPA Compliance: For operations involving California residents, we comply with the California Consumer Privacy Act (CCPA), respecting consumer rights regarding personal information.
5.3. Data Security Standards: We implement industry-standard data security measures to protect customer information, including encryption, access controls, and regular security assessments.
6.1. Occupational Safety: We comply with occupational health and safety regulations, including those issued by the Occupational Safety and Health Administration (OSHA) and similar agencies in other countries.
6.2. Hazardous Materials Handling: We adhere to regulations governing the transportation of hazardous materials, including proper classification, packaging, labeling, and documentation.
6.3. COVID-19 Protocols: We implement appropriate health and safety protocols to protect employees and customers during public health emergencies, following guidance from relevant health authorities.
7.1. ISO 9001 Certification: We maintain ISO 9001 certification for our quality management system, demonstrating our commitment to consistent quality and continuous improvement.
7.2. Performance Metrics: We monitor key performance indicators to ensure compliance with service standards and identify areas for improvement.
7.3. Customer Feedback: We actively solicit and respond to customer feedback as part of our commitment to service excellence and compliance.
8.1. ISO 14001 Certification: We maintain ISO 14001 certification for our environmental management system, demonstrating our commitment to minimizing environmental impact.
8.2. Carbon Footprint Reduction: We implement measures to reduce our carbon footprint, including fleet optimization, alternative fuels, and energy-efficient facilities.
8.3. Waste Reduction: We implement waste reduction and recycling programs throughout our operations.
9.1. Employee Training: We provide regular training to employees on compliance requirements relevant to their roles.
9.2. Compliance Audits: We conduct regular internal audits to assess compliance with applicable laws, regulations, and company policies.
9.3. Corrective Actions: We promptly address any identified compliance issues through appropriate corrective actions.
10.1. Customers, employees, and business partners are encouraged to report any compliance concerns to our Compliance Department at compliance@expressomundiallogistica.com.
10.2. All reports will be treated confidentially and investigated promptly.
Last updated: June 1, 2023
Common questions about our policies and documentation